Testimonials


I had no idea where my lost super was or the names of the funds. I just new it was scattered everywhere and I should definitely have more than $3,000 in my super. Australian Super Finder found all 7 of my funds and now my balance is almost $50,000. Thank you so much for getting my super back on track. ? Leonie, Thomastown VIC


Finding and Consolidating Lost Super

Your Lost Super

Super frequently becomes lost when a member of a super fund changes their address, name, enters a new super fund or merely switches jobs. When a fund loses contact with a fund member, they are obligated by law to move that member's cash to the ATO (Australian Tax Office) or an ERF (Eligible Rollover Fund) depending on the situation under which the super fund was lost.

Lost Members

A member is deemed as a "lost member" if the member is
• un-contactable – Media Super hasn't had your address, or two printed correspondence letters have been delivered to your known primary address and returned unclaimed, and no rollovers or contributions have been made to your super account in the last twelve months of the fund membership; or
• inactive – you were a member sponsored by your employer when you entered the fund, you've been a fund member for longer than two years, and no rollovers or contributions have been made to your super account in the last five years of the fund membership;
• unless: in the last two years of your super fund membership, we've confirmed you have a correct address and do not have a reason to think that the address provided is now wrong; or
• you're permanently omitted from being a lost fund member.

Unclaimed Money

Super Funds are obligated to move your balance to the Australian Taxation Office as unclaimed superannuation if:
• you're a temporary resident that departed Australia, at least, six months from the date of your visa's termination or you leaving Australia, you do not currently have a temporary, prescribed or permanent visa, and you're not a New Zealand or Australian citizen and haven't made a legal permanent visa application; or
• you've reached 65 years old or more; we haven't received a contribution on your behalf in the past two years, and following a five-year period since we previously contacted with you, and the super fund hasn't been able to contact you back after making rational efforts; or
• you're a lost fund member, and either: your account balance is below $2,000; or
• in the case of your passing, we haven't received a certain amount on your behalf in the last two years, and we can't make sure that your beneficiaries acquire your super benefit.

If you lost your super and you don’t know what to do about it, contact our administrators for support at 1300 252 167

All information on this website is of a general nature only. We have not taken into account your financial situation, needs or objectives. You need to make up your own mind and ascertain yourself if it is right for you. We recommend you read the product disclosure statement(s) and the financial services guide before making any financial decision.

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